Returns Policy

We want you to be completely satisfied with your purchases, Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation. We try to ensure that the products are the same as our original samples, although sometimes differences do occur.

Items are described and photographed as accurately as possible, but please note that sizes, colours and designs may vary. If you are not completely satisfied with any item you ordered, just return it, in the original packaging (with your customer advice note) within 7 days of the date of receipt and we will refund your money or send you a replacement - no questions asked.

Please note we are only able to accept items that have not been used. The Chineselanterns.com  guarantee is in addition to your statutory rights.

If the product is damaged in any way or has become broken in transit please call our customer services team on 0800 7797247 or email info@chineselanterns.com

Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.

Tel: 00 44 (1)708 347220

Email: info@chineselanterns.com

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