Frequently Asked Questions

I hope you find this information of use, if you need any further information please do not hesitate to contact us.

Q What are your Postage and packaging costs?
A

Options for Delivery to choose at checkout

1. FREE UK Standard Delivery on all orders £30 or over.

2. UK Standard Delivery | £1.45 | 3 - 5 working days (Royal Mail 2nd Class)

3. UK 1st Class Delivery | £2.95 | 2 -3 working days (Royal Mail 1st Class)

4. UK Next Working Day Delivery | £6.95 | Orders placed before 1pm (APC)

5. Rest of Europe | £19.50 (Fedex, DHL)

6. USA and Canada | £26.50 (Fedex, DHL)

7. Rest Of World | £44.50 (Fedex, DHL)

 
Q When will I receive my Chinese Lanterns?
A

All Chinese Lanterns being delivered within the UK will take between 1-5 days. 

 
Q Do Chinese Lanterns harm the environment?
A

No.  Our Chinese Lanterns are manufactured from environmentally friendly and biodegradable materials.  When the fuel cell has burned out the lantern will float gently to the ground.

 
Q Are there any important safety features to be aware of?
A

Our lanterns come with full safety instructions and these are also on our website.  Please read and follow them carefully to gain maximum enjoyment from your Chinese Lantern.

 
Q How do you light Chinese Lanterns?
A

Light the fuel cell, ideally using a lighter.  Leave the cell to burn for approximately 15 seconds until the lantern can fill with hot air.  Full instructions are included with each lantern and should be read fully before lighting the fuel cell.

 
Q Can they be used when it is raining?
A

They can be used when it is raining lightly or drizzling.  We would not recommend using them in heavy rain.

 
Q What are the best conditions for releasing Chinese Lanterns?
A

Chinese Lanterns should be released in still weather conditions,  or a very light wind.  You need to be in an open area with clear sky.

 
Q Are they easy to assemble and release?
A

Yes.  Each Chinese Lantern comes in its own pack with simple assembly instructions enclosed.  Assembly and release are easy but for safety, always read the instructions first.

 
Q Can I do a display myself or will I need help?
A

Once you have chosen your ideal package, they can be ordered by e-mail or phone and released at home or at a venue of your choice. You do not need a display team, however, we are available to offer you help and guidance with your display via email or by telephone.

 
Q Can I take Chinese Lanterns on an aircraft?
A Chinese Lanterns do not have an explosive element and therefore can safely be taken on an aircraft.  Pack them carefully into your suitcase (not in hand luggage).  It may be advisable to speak to the airline you are flying with as they may have their own policy.
 
Q How long do Chinese Lanterns fly for?
A

Chinese Lanterns will fly for many miles and as far into the distance as the eye can see depending on atmospheric and geographical conditions.  Once the wick has burned out the Lantern will float back to the ground.

 
Q Can Chinese Lanterns be attached to the ground?
A

No.  This is not what Chinese Lanterns are designed to do and therefore dangerous.

 
Q What is your payment processing method?
A Payments are processed securely using  HSBC Merchant services - Sage Pay, or by PayPal depending on your chosen checkout method.